Frequently Asked Questions
Questions from new customers:
We do everything possible to protect our clients from fraud, and that is why we need to authorized that our customers are real people and that their credit card isn't used to make an order at PaperHelp.org by anyone else other than card-holders.
We have several types of authorization: email authorization, phone authorization and (in some cases) credit card authorization. Remember that our services may be refused to unauthorized customers. For more, please read our Authorization page.
You receive two authorization codes – one as an email and the other one as a text message. We require you to provide your mobile number. Just enter both codes in your Personal Control Panel. Also make sure that your device can receive SMS. The email and text message codes are not the same. Our Customer Support Representatives will gladly provide you with any additional help, if you need it.
Head to the order form on our website and fill it in with as many details as possible. Fill out all the necessary fields to proceed to secure payment.
Once you pay for your order, we will immediately start looking for the best writer to work on it. When the writer is assigned, you will see the status bar indicate “Writer assigned” in your control panel.
We value our customers, and we try to make our service affordable for every student. Apart from offering very inexpensive services for the superb quality, we've developed a flexible discount system and a referral program. Contact our Customer Support Representatives to get your discount code. In order to learn more about our discounts, read our Prices page.
No matter whether you need an academic or business writing, we can do any type of paper for you. If your order seems complicated, place an inquiry and we will let you know if a writer is available.
If you upload the instructions of the assignment for us, our writer will be glad to send you the completed order. We cannot login to complete the order online though.
Unfortunately, that is not possible. We provide pre-paid custom writing services, which means that the writer will start working on your order after you make the payment. You don't have to worry — we will surely deliver the order that will meet all your instructions. Thousands of our clients have been satisfied with our papers, and there's a very good chance that you will be satisfied, too!
First of all, it is very unlikely that something will go wrong – not with our highly professional team of experienced writers who will work on your order. In case you decide that some changes are required, we will be more than glad to offer you three free revisions. We have a 100% money back guarantee, and our Dispute Department thoroughly considers each problematic order according to the policy. However, this is a rare situation because our quality keeps every client absolutely satisfied. For more information, visit our Money Back Guarantee and Revision Policy pages.
The prices for all orders depend on the complexity of the selected type of paper, deadline, academic level and the amount of pages/slides/problems that are required. We understand that being a student is hard and that is why we have a flexible bonus program, which gives back up to 15% for your orders and a referral program, which can actually help you earn money with us.
No, our writers complete absolutely unique papers based on the instructions you provide. Our quality assurance department double checks every paper through several plagiarism systems before even sending it to you. Any materials used for the orders are properly cited and referenced.
Our company delivers original custom written papers only. We guarantee that each and every order is written from scratch.
If you are not 100% satisfied with the paper you receive, you can always ask for a free revision. Mind that you have a chance only for three free revisions. More detailed information on this issue can be found in our Revision Policy.
Of course! We regularly complete orders in APA, MLA, Chicago, Harvard, and Turabian formatting styles. But if you have any specific type of format that the writer needs to follow, just sent it in and our writer will create your order in accordance with it.
Your paper will be ready by the deadline you indicate in the order form. In case you need the paper earlier or later, you can update your deadline by contacting our support agents. We try to deliver the paper a bit before the deadline, so that you have enough time to check it and ask for any changes if needed.
After completing the order form, you will get access to your personal control panel where you will be able to send messages as well as upload files for your writer. Try to include as many details as possible for successful completion of the paper. Our system accepts all popular formats up to 20 MB in size. If you are having difficulties with uploading your documents, contact our Customer Support Representatives via chat or email your documents to them directly at email@example.com with your order number in the message subject.
Yes! They are included in the total cost of the order. No extra payment needed!
You will first receive your paper as preview version in the form of a picture. Once you are happy with the preview version, you can approve the order and download the final paper in doc/docs/ppt/pptx/csv or any specific format that you indicated when placing the order. You can also send the completed order to your email free of charge.
You have a chance to choose from four possible types of writers for your paper: “Regular writer”, “TOP writer”, “My previous writer” or "Advanced writer". To be sure that one of our best and most experienced writers will work on your paper, you should choose "TOP writer" in the order form. Our writers pass a stringent hiring process, which is why you can be sure that your papers will be handled by a real professional in any case. Still, those who receive TOP status in our company are really the best of the best.
Definitely! You can ask for any of your previous writers to complete any order with a deadline of 24 hours or more. We can also try contacting the requested writer on a shorter deadline, but cannot guarantee that he will be able to drop everything and start working on it. You can also choose among our Advanced or TOP writers by adding the corresponding extra to your order.
By adding the VIP customer service extra your order gets a top priority for our team. A specific team of VIP Client Managers, the best of our support team monitor your order and you also receive sms-notifications about any updates directly to your phone.
When you order a paper, the writer prepares and proofreads it for you for any grammatical errors or typos. If you want your paper to be additionally checked by a professional editor, this extra is exactly for you. This way you can significantly improve its quality.
If you need this page to be included into your paper, you need to add a separate Table of Contents/Outline extra to your order for an additional fee. You can do it in your control panel on the order page or ask our Support Customer Manager to add it for you.
Questions from our regular customers:
We have the "Forgot your password" option, which is available in the login form. All you need to do is type in the email of your account, and your reset password instructions will be sent there.
If you are having difficulties, you can always contact one of our Customer Support Representatives who will assist you.
Our team of freelance writers consists of English speakers from all over the world, including from the USA, Canada, the UK, and Australia. Not only did all of them receive their BA's, MA's and PhD degrees, but they also passed a series of complicated tests during the hiring process. That is why you can be certain that your writer is a true professional.
In order to ensure an effective communication between the writer and the client, we have developed a user-friendly messaging system. All you need to do is to log in to your account at Paperhelp.org, locate your order in your control panel, and find the "Messages" section, which will allow you to send a direct message to either Customer Support Representatives or to the writer. For safety reasons, it is not allowed to communicate with the writer via email or phone.
Your order will be delivered to your account on our website within the time frame that you set. Please note that you will save more money if you provide us with a longer deadline. This way, the writer will also have more time to revise your document, if one is required. Also, the chosen deadline is for the first draft of your paper. If you need a revision, a new deadline needs to be agreed on.
Please contact our support agents by chat or phone right away. Perhaps the writer has already uploaded your work and it is just not yet visible for you. In case your writer is late, which happens rarely, we will contact him/her right away and let you know when we will be able to upload the paper for you. If at this point you no longer need the paper, you qualify for a 100% refund.
Yes. Simply add the Plagiarism Report extra to your order and we will generate a plagiarism report using Web Check. But no need to worry. We will check the paper through several plagiarism detection systems even if you don’t order the plagiarism report for your order.
Yes, of course you can. You will see a “Send for Revision” button in your control panel. Or you can simply contact support and send your detailed revision instructions in a message on your order. Once your order is on revision, the writer will complete the needed changes and update the completed work.
Yes, you can comply request the abstract extra to be added to your paper and the writer will complete the abstract in addition to your order.